Barclays is closing its branch in Cwmbran town centre.
The bank gave three reasons for why they have decided to close their branch at 2 Gwent Square in October
- 89% of people who use the branch have also banked using their app, website and phone banking in 2021
- 14 people use this branch regularly as the only way to do their banking
- 17% of customers have used nearby branches in the last 12 months
Customers have been sent a letter to explain the next steps.
The letter said: “Many of our customers are choosing to bank differently these days, which means there are fewer customers visiting our branches and because of this, we’re going to be changing the way we support our customers in your area.
“We’ll be closing our Cwmbran branch on Thursday 20 October 2022 at 12pm. The decision to close a branch is never easy and we appreciate this might not be welcome news, but we’ll make sure you and your local community continue to have access to our banking services when you need them- it’ll just be in a different way.
“You can find out more information about why we’ve made this decision in the Cwmbran branch and online at https://home.barclays/ukbranchclosures
“We’ll still be part of your community in Cwmbran- we’re just finalising the details of when and where we’ll be based to support you with your banking but in the meantime we’re keen to hear what you think. We’ll be speaking to customers, the local MP, council members, charities, community groups and local businesses over the coming weeks to hear any thoughts and feedback on these changes, for us to respond to. To share your thoughts, please visit the branch and speak to a member of our team.
“Two weeks before our Cwmbran branch closes, we’ll share a summary of this feedback, as well as what we’ll be doing to continue to support you and the community. You’ll find a copy of this information in the branch or online at https://home.barclays/ukbranchclosures
“This is in line with our commitment to the ‘Access to Banking’ standard.”
The letter tells customers that their account number and sort code will remain the same.